1) Volunteerism in a gift--show appreciation. Volunteers are there for many reasons, but most importantly, of their own free will. Even if someone volunteers to fulfill a community service, it's crucial to remember they could always choose to donate their time, talents and treasures to another organization. In my opinion, vounteers should be treated like royalty. I try to take every opportunity to thank people for all their efforts in helping the organization be the best it can be.
2) Volunteers are not employees. Higher levels of volunteers (i.e. Board members or other organizational leaders) may be asked to commit to professional services, fundraising and counted on for important follow-throughs, but for the most part, tasks of top level importance should not be delegated to volunteers who could choose to walk away at any time--especially if the climate is dictatorial and heavy.
3) Volunteer tasks should be clarified in as full an extent as possible. I helped plan and manage 12 large-scale and several medium-scale non-profit events over my 11+ years in a marketing, public relations and resource development role, as well as oversaw office volunteers--many of which were through the local county diversion programs. I've seen all kinds of ways instructions can be misinterpreted, and have learned to create step-by-step written specifics--with visuals whenever possible--as well as walking through tasks in a verbal training capacity to ensure as clear an understanding as possible.
4) If gifting is possible, consider it. Even the smallest gestures go a 7long way to help a volunteer know his or her service is greatly appreciated, and ensures they continue to be strong prospects for future volunteer projects. If gifting or awards programs are not in the budget, a simple letter, printed certificate of service or the like would also show an appropriate level of appreciation.
5) Do whatever possible to ensure the volunteer's experience is fun and rewarding. If the task is mundane (i.e. letter stuffing, sealing, sorting, etc.), an offer of a radio (set to their favorite station), snacks, drinks, etc.--plus stopping in to praise their progress and thank them every so offen--will ensure a positive experience for them.
6) Encourage volunteers to invite their friends to volunteer as well. The best resource for prospective volunteers is a current favorite volunteer whose work is the level for which you're looking. If someone invites their friend to volunteer, they might also appreciate being scheduled to share the same task in the same timeframe, so they can work together smoothly and visit with each other in any downtimes there may be.
7) Have a clear idea of skills, talents and interests before scheduling a volunteer for a particular task. Some jobs are higher detail than others, may involve mathmatical strengths, may require a creative eye, etc., so an effort to match skills to tasks needs to be made for a successful and fulfilling volunteer experience.
8) If a professional is willing to donate their skills pro bono/gratis, they are in effect, a volunteer. However, this is a case where the utmost care must be taken in ensuring this person's skills, talents and willing spirit is treated with great appreciation and respect. This is a rare occurance and must be as rewarding for the giver as possible if any future such service is ever to be gained.
9) Serve meals when asking volunteers to work long hours. It is the most basic courtesy to feed volunteers if their service hours are to be long and arduous. If the organization is unable to foot the bill, employees might be willing to do their part for a potluck or a sponsor or donor might be willing to help underwrite this piece, and the venue might be able to provide a deeply discounted catering service.
10) If a redirect is needed, be creative to make every effort to show appreciation and respect, as well as avoid hurt feelings. At some point, you may think you've successfully matched a volunteer's skills to a particular task, only to find he or she is not a good fit at all, for whatever reason. It's easiest to just make a note of this and plan differently next time. However, if it's crucial to the event this person be removed, see if you can make it seem like such-and-so also wanted this role and you're hoping to give them the task at this point in the event, so both have had a chance to do it. It's important to show appreciation to the one you're moving, or--if it feels appropriate--they might even appreciate being released from service early.
There are no doubt other things to keep in mind regarding ensuring a successful volunteer experience, but the most important thing to remember is these folks don't have to be there, they're offering their service at no charge to the organization and they could walk away at any time. This is a fact for which they should be treated with much appreciation and respect. If this happens, they will feel appreciated, useful and fulfilled by lending their services...a win for all!
Today's Quote:
Feeling gratitude and not expressing it is like wrapping a present and not giving it.
-- William Arthur Ward